1. Measure early and often
2. Correcting a problem as early as possible will minimize other issues, save costs
3. Consists of a cycle of observing, measuring, correcting deviations
4. Continuously adjust, learn, adapt
5. Develop a quality assurance process
6. Those responsible for a process are the best source of knowledge about the process
7. Those responsible and with experience are the best to monitor, correct, enhance, and improve
8. To reap tangible gains from QA, adequate time is needed for observation, learning, correction, and improvements
9. Responsibilities can go between and cut across organizational lines - sometimes difficult to determine responsibilities, need to have a plan to address
10. Management support can make the difference between success and failure
